Frequently Asked Questions

FAQs

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TICKET OFFICE OFFICE LOCATION


 

Mercedes-Benz Stadium

1 AMB Drive 

Atlanta, GA 30313

Monday - Friday 9:00 AM - 5:00 PM 

 

Contact the Sales Team ►    

    470 - 341 - 4500

        By Email ►    

    Fans@Falcons.NFL.com

       Chat With Us ►    

    CHAT NOW


COMMON FAQs


If you don't see your question, please reach out to a member of your Atlanta Falcons Service Team at (404) 223 - 8000

*How do I access My Falcons Account online?

You can log into your account manager HERE: To generate a new password select, "Forgot My Password" and a temporary password will be sent to your email address associated with your My Falcons Account.

*I'm LOCKED OUT of my account. What can I do? 

If your Season Ticket Account has been LOCKED, contact the Atlanta Falcons Service Team at 404-223-8000 and select option 2 to speak with a Service Representative.

*How can I purchase a Personal Seat License and become an Atlanta Falcons Season Ticket Member?

Contact  the Mercedes-Benz Sales Center at 470-341-4500 to inquire about  available seats or to schedule an appointment with a Sales Representative.

*Where can I find details about the new Mercedes-Benz Stadium?

Visit MercedesBenzStadium.com to get all of the latest news regarding the new stadium.

*Will there be a Single Game Ticket Pre-Sale for Members? 

At this time, we do not anticipate being able to offer single game tickets to the general public or for PSL buyers. Based on our current sales and projections we anticipate being completely sold out by the start of the 2018 season.

Season Ticket Mailing

2018 GAMEDAY CARDS WILL BE MAILED TO THE ADDRESS ON YOUR ACCOUNT EARLY AUGUST 2018

 


♦ SHIPPING YOUR GAMEDAY CARDS ♦


 

*I missed the July 3rd Deadline to Update my Mailing Address...

To update your mailing address as of now, click on the link below and follow the steps to create an UPS My Choice Account to ensure that you will receive your Season Ticket Member package. You can enter your previous address and UPS will notify you when a package is sent to an old address and THEN you will be able to re-direct the package to your NEW address.

UPDATE MY ADDRESS

 

*How do I know when my Gameday Card(s) have shipped?

Once your ticket package has shipped, you will receive an email confirmation which will outline a tracking number. Accounts with P.O. Boxes can expect ticket packages to be mailed via USPS. 

*What if I haven't received an email yet?

Don't worry, because of the number of tickets that need to go out. Tickets need to go out in waves, most tickets will go out this week (late buyers should expect their tickets prior to the first REGULAR season game).  

*What happens if I don't receive my Gameday Card(s) prior to the 1st game?

In the event your gameday card(s) do not arrive prior to August 26th; you can use your Mobile Ticketing account in order to enter the game with a smart phone. View guides and learn more HERE.

*Will there be a Member's Gift mailed with my gameday card(s)?

Yes, Members can expect a gift to be delivered along with gameday card(s) in early August.

My PSL - Personal Seat License

LOG IN TO YOUR PSL ACCOUNT MANAGER

HERE

To generate a new password, select "forgot my password", and a temporary password will be sent to the email address associated with your account.


*Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket members. Anyone on the service team can assist you with your account.

Chat With Us Online

 

Email us at MBS@falcons.nfl.com or call us at 470-341-4500 and select option 2

*How can I purchase a Personal Seat License and become an Atlanta Falcons Season Ticket Member?

Contact  the Mercedes-Benz Sales Center at 470-341-4500 to inquire about  available seats or to schedule appointment with a Sales Representative

*Where can I find details about the new Mercedes-Benz Stadium?

Visit MercedesBenzStadium.com to get all the latest news and to follow the building progession for the new home of the Atlanta Falcons

My Falcons Tickets

LOG IN TO YOUR SEASON TICKET ACCOUNT MANAGER

HERE

To generate a new password, select "forgot my password", and a temporary password will be sent to the email address associated with your account.


*How does my account Seniority benefit me?

Accounts are assigned a seniority year representing the first year in which full season tickets were purchased. To continue to earn seniority from year to year, accounts must renew their season ticket account every year consecutively. Those account members who do not renew the account for any given year forfeit their original seniority year. Account seniority provides season ticket members with first access to exclusive events.

*What benefits are there for being a season ticket member?

Log in to your Member Portal to view a list of 2018 offerings.

*Can I Sell my Tickets?

Yes, when you can't go to the game -- members can now sell their game tickets directly to other Falcons fans using the official NFL Ticket Exchange powered by Ticketmaster. Log into your Account Manager to list your tickets for sale.

*Can I Email My Tickets?

Yes, You can indeed email your gameday tickets to another Falcons fan through your Falcons Account Manager. You will receive a confirmation email once the recipient has accpeted the tickets. Learn how to email your tickets by logging into your account manager.

*Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket members. Anyone on the service team can assist you with your account. Chat live with us online, email us at fans@falcons.nfl.com or call us at 470-341-4500 and select option 2

*How do I update the credit card for my monthly payment?

Please contact the service team by emailing fans@falcons.nfl.com to update your preferred payment method. You can also log into your My Falcons Account to add your new method of payment, but this DOES NOT update it for your next payment. 

Playoffs

Members can now secure their seats in the event the Atlanta Falcons Clinch a spot in the 2017 Playoffs. 

 

Log in to your account manager to view your Season Ticket Invoice and select'

Early Bird Post - Season Enrollment 

to receive an exclusive ticket discount for the NFC Wild Card Round

Contact your Service Team for Assitance at (470) 341 - 4500 and select option 2


*When will my tickets show in my account?  

Tickets will be available to view/manage in accounts after our opponent and the game's date and time have been determined

*How is my price affected if we get a first round bye?

The Ticket Invoice for the NFC Wild Card Round will automatically be removed from your Falcons account. The early bird discount does NOT roll over to the NFC Divisional Round game

*When will my card be charged on the Pay As We Play plan?

Playoff payments are able to be processed as soon as we have confirmed a home playoff game. Nothing is due at the time of early bird, post season enrollment

2018 Parking

2018 FULL SEASON PARKING IS NOW AVAILABLE

Log into your Season Ticket Member Portal for full details on Parking 

 


♦ HOW TO PURCHASE PARKING ♦


*When can I purchase a Parking pass? 

Members will be able to purchase parking online at ParkMobile.com. All members will receive a confirmation email providing details on available parking options and instructions for online purchase.

*Is there a Deadline to purchase a Full Season Parking pass?

YES, in previous years we have been able to offer season parking up until the first game. With the changes to parking, FULL Season Passes will only be available until the first week of August 7, 2018.

*Will I be able to purchase Single Game Parking passes?

YES, Single game parking options will be available in early August 2018 via ParkMobile.com

*Will I be able to Purchase the same Parking pass as last year?

The Atlanta Falcons are pairing with ParkMobile.com to provide our members more flexibility when it comes to managing purchased parking online. This does mean that your parking will NOT be renewed from previous seasons. Members will need to create a new, online account with ParkMobile.com in order to purchase 2018 Parking. Instructions will be provided via email to all members.

*Will I be able to Manage my Parking pass online? 

YES, After creating an account with ParkMobile.com, members will have the option to TRANSFER a parking pass to share with friends or to PRINT a parking pass from home.