FAQs

FAQs

Looking for an answer to some of the most common questions for members? 

 

See if other Season Ticket Members had the same question as you by

clicking on one of the FAQ categories found above. If you don't see

your question, please reach out to a member of your Service Team.

 

How to contact Your Service Team:

 

By Phone

 

404-223-8000

 

By Email

 

fans@falcons.nfl.com

 

Chat Live with Us

 

Chat Now
In Person

 

1 Georgia Dome Dr

Atlanta, GA 30313

(Parking in the Gold Deck)

 

 

Season Ticket Member Basics

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket members. Anyone on the service team can assist you with your account. Chat live with us online, email us at fans@falcons.nfl.com or call us at 404-223-8000 and select option 3.

What benefits are there for being a season ticket member?

Season ticket members can view benefits on our Season Ticket Member benefits page.

How does my account seniority benefit me?

Accounts are assigned a seniority year representing the first year in which full season tickets were purchased. To continue to earn seniority from year to year, accounts must renew their season ticket account every year consecutively. Those account members who do not renew the account for any given year forfeit their original seniority year. Account seniority provides season ticket members with first access to exclusive events.

What is Memories?

Our Memories program offers unique experiences designed exclusively for our season ticket members to create lifelong Memories and to provide Falcons fans with a VIP level access unlike anything else in the NFL.  You can learn more HERE

What is my Account Number?

Each season ticket member account has a unique account number, you can log in to your My Falcons Account with your email address to view your account number.

What is my password or PIN?

Your password or PIN is automatically created and will be used when calling in to make a payment over the phone or logging into your My Falcons Account.  The PIN is the same as the password to your My Falcons account.

How can I update the contact information on my account?

Season ticket members are able to update account information by sending an email (from the current email address on account) to fans@falcons.nfl.com. If you update your contact information through the My Profile portion of your account, then the changes may take at least a week to process.

When can I manage my tickets online?

Accounts that are paid in full for the 2016 season will have the ability to manage their tickets online through their My Falcons Account. You can view how to guide HERE

Playoffs

Can I still purchase my playoff tickets? 

Unfortunately playoff tickets have been released from accounts. All playoff tickets need to be purchased through Ticketmaster. You can either select to purchase just the first game HERE (Use Promo Code: RISEUP), or you can select to purchase both games at once HEREAny tickets purchased through Ticketmaster will need to be managed online. 

When will my tickets show in my account?  

Tickets will be available to view/manage in accounts after our opponent and the game's date and time have been determined. 

Will I receive playoff tickets in the mail?  

If you reserved your season ticket location prior to December 20th. Your tickets will be shipped out the week of  December 26th. Be on the look out for a confirmation email with a tracking number. 

When will my card be charged on the Pay as we Play plan?  

Playoff payments are able to be processed as soon as we clinch a playoff game. Currently we are waiting to process until after the Saints game on January 1st, this is subject to change.  

How do l purchase parking?  

If you reserved your season tickets prior to the deadline, and had purchased parking from the Atlanta Falcons for the regular season. Your parking will automatically be included with your tickets. If you did not reserve your tickets prior to the deadline, you will be able to secure parking through out partner: ParkWhiz

How is my price affected if we get a first round bye?  

The only accounts that will be affected by a first round bye are those that enrolled in the Early Bird Playoff option prior to the season starting. If you purchased your playoffs after September 8th, your price will remain unchanged whether we host a game during the Wildcard or Divisional Round.  

When will we know when we will host a game?  

The playoff schedule will not be determined until after the Saints game on January 1st. 

What happens if I pay in full for playoffs and we do not host both games?  

Accounts that have a balance remaining after the playoffs will automatically have their money rolled over to their 2017 season tickets. If you are not interested in purchasing season tickets in 2017; please email a request to have the leftover funds refunded. This will need to be done after we have confirmed to not host two games. 

Parking

The information below is based on purchasing parking for the 2016 season. Currently full season parking options are not available from the Atlanta Falcons. Single game options are currently available through ParkWhiz

Can I email or manage my parking pass online? 

Unfortunately this is not an option available for the full season. We were able to make an exception earlier this year to allow members to print the Washington game online but this was a one game exception. 

Can I purchase parking on an individual game basis?

Single game parking options are now available through ParkWhiz for the 2016 season, and can be purchased HERE

Are the prices listed accurate for 2016? 

Yes! Pricing has been finalized for the 2016 season

How do I purchase a parking pass for 2016?

Season Ticket Members can log into their My Falcons Account in order to renew their parking from 2015 or purchase a new parking pass for 2016

When is the deadline to purchase a parking pass?

Whether you are looking to renew your same parking pass for the 2016 season or purchase a new parking pass, the deadline is June 17th

What if I purchased a parking pass in 2015?

Season Ticket Members that purchased a parking pass last season will have first right of refusal on a parking pass in the same lot for this season

When will parking be available to purchase?

Members will be able to renew their parking starting around May/June. Members looking to purchase parking for the first time will be able to purchase in June 

What if I do not want to renew my parking pass for 2016?

Members that purchased a pass in 2015 and do not wish to purchase a parking pass this season can ignore the invoice on their account and it will automatically expire

What if I want to change lots for 2016?

Members looking to purchase a new lot may do so. If a member purchases a new lot, their previous lot will be removed from their account. 

What if I want to purchase more than one parking pass?

Parking is currently limited to one per account, additional passes can be purchased in either the I Deck or Lot A. In order to purchase an additional pass please contact the Atlanta Falcons Service Team

Who can help me with my specific account questions?

The Falcons Service Team is dedicated to providing personalized attention for our Season Ticket Members. Anyone on the service team can assist you with your account. Chat live with us online, email us at fans@falcons.nfl.com or call us at 404-223-8000 and select option 3.

Season Ticket Mailing

When will I receive my tickets?

Tickets will begin shipping the first week in August and were sent through UPS 2-Day to all addresses, accounts with a PO Box received their tickets via USPS. 

How do I know when my tickets have shipped?

Season ticket members will receive an email after their tickets have shipped providing them with a tracking number for their ticket package. 

What happens if I don't receive my tickets prior to the 1st game?

In the event your tickets do not arrive prior to August 11th, please utilize your My Falcons Account to print your tickets from home. You can also use our Mobile Ticketing in order to enter the game with a smart phone. View guides and learn more HERE.  

What if the address in the email is not correct?

Please connect with the USPS as soon as possible to ensure a forwarding address has been set up. This should ensure that your tickets will be mailed to your new address. However, this will delay the mailing process and you may have to print your tickets from home in order to access the first game. 

Will there be a season ticket gift mailed with tickets?

Similar to last year, season ticket members can redeem a gift or experience through our Memories program. You can learn more about Memories and set up your account HERE

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket members. Anyone on the service team can assist you with your account. Chat live with us online, email us at fans@falcons.nfl.com or call us at 404-223-8000 and select option 3.

Renewal Basics

When is the deadline to renew?

The Early Bird Renewal Deadline is January 15th, 2016.

Final renewal deadline is on February 1st, 2016. For questions regarding the renewal of your account please contact your Atlanta Falcons Service Team at 404-223-8000 or email fans@falcons.nfl.com.

Any current season ticket member that does not renew for 2016 will forfeit the seniority of their account.

When can I purchase parking for 2016?

Parking will be available to season ticket members that purchased parking in 2015 first and then to members who did not previously purchase a parking pass. Typically parking becomes available in May/June.

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket members. Anyone on the service team can assist you with your account. Chat live with us online, email us at fans@falcons.nfl.com or call us at 404-223-8000 and select option 3.

What are the Early Bird renewal incentives?

Winners are being randomly selected from accounts that have enrolled in one of the renewal payment options by January 15, 2016 at 11:59 p.m.

Incentives Include:

  • Two Super Bowl tickets
  • Sideline passes
  • Two tickets to any regular season away game
  • Autographed jerseys, helmets, and footballs

Relocating and Adding Seats

Can I relocate or add seats to my account?

Yes! A key benefit as a season ticket member is the option to relocate and/or add seats to your account during the relocation process. Our online relocation and additional seat process will begin after the renewal deadline of February 1st. 

If interested in relocating or adding seats to your account for the 2016 season, please contact Your Service Team at 404-223-8000 or email fans@falcons.nfl.com 

How is my payment plan affected after relocating or adding seats?

Season ticket members currently enrolled on the 5 month payment plan will see an adjustment for their April payment, which will bring the account to 60% paid. In order to determine the amount that will be deducted for April’s payment; April’s payment equals the total amount of the new invoice, multiplied by 60% (.6), then subtract any payments made to date.

Accounts that made at least a 40% deposit will have their online invoice updated and will be able to make payments online after April 1st. The total balance is due by June 1st. The final balance will not be automatically deducted on June 1st.

Season ticket members that paid in full, will be able to make payments online after April 1st. The total balance is due by June 1st. The final balance will not be automatically deducted on June 1st.

Purchase Terms and Agreement

 

RENEWAL & TICKET PURCHASE AGREEMENT

Ticket Purchase Agreement: The Atlanta Falcons strictly enforces ticket sales, renewals and payment deadlines. Once a payment has been made, all monies are nonrefundable, nontransferable and your account can not be cancelled. Once you have purchased/renewed your seats, they cannot be deleted from your account until the renewal period.

Once your account is renewed, all monies are nonrefundable, and seats can not be deleted. By not making payments on time, you risk losing your seat location and/or the cancellation of your Season Ticket Account.  If your account is canceled your account seniority and all monies paid are forfeited and are nonrefundable.

Payments:

  • Phone – Dial 404.223.8000, and select 3 when prompted. You will need your account number and password/PIN
  • Online – Pay quickly and securely online through www.myfalconstickets.com. You will need your account number and password/PIN

*A $20.00 service fee will be charged for all returned checks and declined monthly payments. Please plan accordingly for your monthly payments, the Atlanta Falcons are not responsible for any fees incurred from your bank or credit cards due to an overdraft. Failure to make monthly payments may result in the escalation of the account needing to be paid in full prior to the final payment deadline.

Ownership Privileges

Your Season Ticket Account is a renewable, revocable license and may be withdrawn at any time at the sole discretion of the Atlanta Falcons. All account holders are subject to the rules, regulations and policies of the Falcons, the Georgia Dome and the National Football League. The Falcons retain the option to cancel an account or relocate seats assigned to an account for reasons including, but not limited to:

  • Failure to meet payment or renewal deadlines
  • Violations of Season Ticket Member Code of Conduct
  • Scalping or resale of tickets
  • Stadium construction and/ or reconfiguration of seating areas
  • Ownership disputes
  • Changes in Falcons Season Ticket policies

Lost, Stolen or Destroyed Tickets

In the event that you have lost, stolen or destroyed tickets, we recommend reprinting your tickets through your online ticket management account. To get started visit www.myfalconstickets.com and select ‘MY FALCONS ACCOUNT.’ Access your account using your season ticket id number and choose ‘MANAGE YOUR TICKETS’.

If you need the Atlanta Falcons Office to reprint your tickets, please read below for the policies regarding the replacement of tickets:

  1. Do not have tickets on game day – Go to the Falcons Customer Service Windows located between Gates B and C on the north side of the Georgia Dome for assistance. Only the Season Ticket Account Holder of record can request the tickets and must pay a $20 reprint fee.
  2. Stolen Tickets – The Season Ticket Account Holder of record must present a letter explaining the circumstances of the theft accompanied by a copy of the official police report and copy of the account holder’s Driver’s License. These documents may be presented in person at the Falcons Ticket Office.
  3. Lost or Destroyed Tickets – The Season Ticket Account Holder of record must present a letter explaining the circumstances of the loss along with a copy of the account holder’s Driver’s License. These documents may be presented in person at the Falcons Ticket Office.

For the protection for each Season Ticket Member, tickets will not be replaced for any person other than the registered account holder as shown in the active Season Ticket Account by the Atlanta Falcons. This policy is strictly enforced.

Game Date/Time Changes:

The Falcons and the NFL reserve the right to change the date and/or starting time of any game. In the event of such a change, all media will be alerted immediately. No such change shall entitle a ticket holder to any type of credit or refund.

Deleting Seats:

Seats can be deleted from your account prior to the renewal deadline. You must contact the service team and complete the Delete Seat Request Form in order to remove a seat from your account for the 2016 season; email us at fans@falcons.nfl.com or call us at 404.223.8000 and select option 3. Seats can not be deleted after the renewal deadline.

In order to maximize the use of seats by other Season Ticket Members, the Falcons reserve the right to adjust your seat assignment when a single seat is deleted or when a deletion results in a single seat in the row.

Changes to Account:

Account holder of record is the only person able to make any transactions concerning a season ticket account. These transactions include, but are not limited to: changes to address, email and phone numbers, reprinting of tickets, requests for payment and detailed account information, seat additions and deletions and requests for seat relocations.

Email, phone and address changes can be made through your online account. Address changes must be made by June 1st for your season tickets to be mailed to the new address. Addresses changes will not be allowed online from June 2nd until the start of the first preseason game.

Transfer of Account/Seats:

The Atlanta Falcons designing of the Relocation Process is to reward our loyal Season Ticket Members by allowing them the chance to relocate seat locations and request to add additional seats (if seating is available based on seniority of account). Therefore, any attempt to sell or otherwise transfer season ticket privileges to third parties will not be recognized by the Falcons and may result in cancellation of all season ticket privileges.

The transfer of an account or seat location to any person or company is not permissible, whether requested to transfer the account into another name or by an attempt to transfer the seat locations by sale, gift, transfer by will or trust, property settlement, transfer to creditors or any other means. Any court order directing distribution of season tickets to a person not listed as the season ticket member, whether bankruptcy or otherwise, will result in the Falcons exercising its right to immediately withdraw the license represented by the tickets, including any season ticket renewal privileges, upon refund by the Falcons of all amounts paid for games that have not yet been played.

Exceptions:

  1. Transfers to a Season Ticket Account Member’s immediate family member (spouse, parent, child or sibling).
  2. Company name changes (due to acquisition or merger) or transfers between company name and company owner.
    • Requests for transfers will be accepted between January 1st and June 1st.

All requests are subject to review and approval on a case-by-case basis. Upon presentation of substantiating documentation and approval of the transfer, the seniority year will be retained when an account is transferred. When a partial transfer of season tickets is made, the seniority year will be retained in the original account and a new seniority year will be assigned to the new account.

Account transfers cannot be made after season tickets have been printed.

Playoffs

All accounts are subject to pay a transaction fee for their playoff tickets. Amount is determined based upon date of purchase. 

The Falcons reserve the right to approve or reject any requests at our discretion.